1. Cancellations by SCH:

• If SCH cancels a program due to lack of staffing, instructor illness, scheduling conflicts, etc, we will make every effort to provide a make-up option. If you are unable to attend the make-up, or we are unable to offer a make-up class, you will receive a refund equivalent to the missed session. 

• *If SCH must cancel a program due to inclement weather, smoke, neighborhood-wide power outages, or other environmental safety concerns outside of our control, we will not offer a credit or refund for the cancelled sessions.

* SCH strives to provide reliable and safe programming for our community. We also prioritize the safety and livelihood of our staff. This policy allows us to continue to pay our staff a liveable wage even during unforeseen circumstances.  If this policy poses a significant financial hardship for your family, please email [email protected] to request an exception. 

All cancellation requests and questions must be submitted in writing to [email protected] 

Preschool + ASE Cancellation and Transfer Policy

*SCH does not issue cash or card refunds*

1. Cancellation & Transfers:

• We require one month’s (31 days) written notice for preschool + ASE program cancellations and schedule changes. Partial months will be prorated. Please note that prorated tuition will be charged at the time of cancellation.

• If you would like to add a day in ASE with less than 31 days notice, you can register for a drop-in day (subject to availability).

2. Deadline for Withdrawal:

• Cancellations or withdrawals scheduled after March 1st, 2027 will not be accepted. If you decide to withdraw after this date, you will be responsible for paying the full tuition for the rest of the academic year.

3. SCH Cancellations:

• If SCH cancels a program, we will make every effort to provide a make-up option. If you are unable to attend the make-up, or we are unable to offer a make-up class, you will receive a family credit for the missed session. 

• *If SCH must cancel a program due to inclement weather, smoke, neighborhood-wide power outages, or other environmental safety concerns outside of our control, we will not offer a credit or refund for the cancelled sessions.

* SCH strives to provide reliable and safe programming for our community. We also prioritize the safety and livelihood of our staff. This policy allows us to continue to pay our staff a liveable wage even during unforeseen circumstances.  If this policy poses a significant financial hardship for your family, please email [email protected] to request an exception. 

All cancellation requests and questions must be submitted in writing to [email protected] 

Camp + Community Class Cancellation Policy

Applies to camps, no school days, and other one-time registrations. 

*SCH does not issue cash or card refunds*

2. Cancellations & Transfers by the Customer:

• Cancellations made with 10 or more days written notice before the program start date will receive family credit for the canceled order(s). Family credit does not expire and can be used for other SCH registrations placed on Jumbula.
  

• Cancellations made with fewer than 10 days written notice before the program start date are non-refundable and will not receive family credit.

• Transfer requests between schedules must also be made 10+ days prior to the start of each session. 

• Class dates missed by the participant will not be credited. We do not offer make up sessions for classes missed by the participant. 

3. Cancellations by SCH:

• If SCH cancels a program due to lack of staffing, instructor illness, scheduling conflicts, etc, we will make every effort to provide a make-up option. If you are unable to attend the make-up, or we are unable to offer a make-up class, you will receive a family credit equivalent to the missed session. 

• *If SCH must cancel a program due to inclement weather, smoke, neighborhood-wide power outages, or other environmental safety concerns outside of our control, we will not offer a credit or refund for the cancelled sessions.

* SCH strives to provide reliable and safe programming for our community. We also prioritize the safety and livelihood of our staff. This policy allows us to continue to pay our staff a liveable wage even during unforeseen circumstances.  If this policy poses a significant financial hardship for your family, please email [email protected] to request an exception. 

All cancellation requests and questions must be submitted in writing to [email protected]